Refund & Returns Policy
Thank you for shopping at sidebysidesaccessories.com. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund & Returns Policy below. It outlines how to return an item, the conditions for returning products, and how we process refunds.
1. Returns Eligibility
You may return most items purchased on sidebysidesaccessories.com within 30 days from the date of delivery, provided the following conditions are met:
- The item is unused and in its original condition.
- The item is in its original packaging, including any tags or labels attached.
- You have the order confirmation or proof of purchase available.
Certain items are non-returnable, including:
- Custom or special-order parts.
- Items marked as final sale or clearance.
- Gift cards.
If you’re unsure whether your item is eligible for return, please contact our customer service team for clarification.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@sidebysidesaccessories.com to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive instructions for returning the item, including a return shipping label (if applicable).
- Pack the Item: Securely package the item(s) in the original packaging to ensure they are protected during transit.
- Return Shipping: Send the item back to us within 7 days after receiving your return authorization. You will be responsible for return shipping costs unless the return is due to a defective item or our error.
3. Refunds
After we receive and inspect your returned item, we will process your refund. If the return meets our policy guidelines, the refund will be issued to the original payment method used for the purchase.
Please note the following:
- It may take 5-7 business days for your refund to appear in your account, depending on your payment provider or bank.
- Shipping costs are non-refundable, and you are responsible for return shipping unless the return is due to an error on our part (e.g., damaged or incorrect items).
- If your return is not accepted (due to items being used, damaged, or outside the 30-day return window), we may send the item back to you, and no refund will be issued.
4. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving the product. We will offer a full refund, replacement, or exchange, depending on your preference.
To expedite the process, please provide photos of the damaged or incorrect item along with your order number when you contact us.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the desired item. Our customer service team is happy to assist you in ensuring the exchange process goes smoothly.
6. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
- The return is due to a defect, damage, or error made by sidebysidesaccessories.com.
- We provide a return shipping label as part of our returns process.
For defective or incorrect items, we will cover the return shipping costs.
7. Refund Processing Time
Once we have received and inspected the returned item, your refund will be processed within 3-5 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and bank.
8. International Returns
At this time, we only accept returns for orders shipped within the United States. If you placed an order outside of the U.S. and need to discuss a return, please contact us for guidance.
9. Contact Us
If you have any questions about returns, exchanges, or refunds, or need assistance with a return, please contact our customer service team at info@sidebysidesaccessories.com.
We are here to help and ensure that your experience with sidebysidesaccessories.com is as smooth as possible.
