At sidebysidesaccessories.com, we are committed to providing you with a seamless and efficient shopping experience. Below is an overview of our shipping and return policies. If you have any questions, feel free to contact our customer service team.
Shipping Policy
We strive to ship your orders as quickly and securely as possible. Here’s what you can expect when you shop with us:
1. Order Processing
Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or holidays. Once your order has been processed and shipped, you will receive an email notification with tracking information.
2. Shipping Methods & Costs
Shipping costs are calculated based on the size, weight, and destination of your order. During the checkout process, you’ll be able to view the available shipping options and their respective costs before completing your purchase.
We offer several shipping methods to choose from, including standard and expedited options. Shipping time will depend on the method selected and your location.
3. Shipping Times
- Standard Shipping: 3-7 business days (depending on your location)
- Expedited Shipping: 1-3 business days (available for certain orders and locations)
Please note that shipping times are estimates and may vary based on factors such as weather, delivery carrier delays, and the destination of your order.
4. Order Tracking
Once your order has shipped, we will provide a tracking number so you can monitor your package’s progress. You can track your order status via the shipping carrier’s website or by using the link provided in your shipping confirmation email.
5. International Shipping
At this time, we only offer shipping within the United States. If you are located outside the U.S. and wish to inquire about shipping, please contact us for assistance.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy allows you to return most items within 30 days from the date of delivery.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in resalable condition.
- Returns must be initiated within 30 days of receiving your order.
- Certain items, such as custom or special-order parts, may not be eligible for return. Please refer to the individual product page for any specific exclusions.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [your contact email or phone number] to request a return authorization.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with instructions and a return shipping label (if applicable).
3. Refunds & Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. If your return is due to our error, we will cover the cost of return shipping.
5. Exchanges
If you need to exchange an item for a different size, model, or color, please return the original item and place a new order for the desired product. If you need assistance with this process, don’t hesitate to contact our customer support team.
Damaged or Incorrect Items
If you receive an item that is damaged or does not match your order, please contact us immediately. We will work with you to resolve the issue by either sending you a replacement or issuing a full refund.
